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E Amining Total Quality Management Implementation In The Production Of Concrete Product In The Construction Industry Pdf

Dec 03, 2019 Total quality management. Total quality management (TQM) is a management philosophy and a set of techniques/procedures, involving a total system approach to quality (Zhou and Lee 2000).The concept was already introduced at the beginnings of the 1960s and since then has attained a high reputation in Japan and other western countries for offering high-quality products with

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